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December Thieves is not responsible for extra taxes and fees that may apply once the package arrives in the destination country. Unfortunately, we cannot foresee additional duties charges or customs delays. Fragile items are shipped internationally at our discretion and an order may be canceled if we feel shipping is not feasible.

Orders shipping to Canada are shipped using USPS Priority International. Orders shipping elsewhere will currently be shipped via UPS. If you are outside of the offered countries and wish to place an order, please contact hello@decemberthieves.com with your desired items and we will send you a quote.

We ask that local pickup orders are retrieved within 5 days of the purchase date. If you're unable to make it by within 5 days, please reach out to let us know so we can keep your items safely stored and inform you of any changes to your return or exchange options.

Items picked up in store must be returned within 48 hours of pick up to qualify for a full refund. We recommend inspecting or trying on your items at the time of pick up so we can take care of any necessary returns or exchanges at this time. Beyond 48 hours and for up to 12 subsequent days, items will be eligible for store credit only.

· If you receive an item that is damaged please contact us within 2 days of delivery with your order number and photos of the damage at orders@decemberthieves.com. Unfortunately claims cannot be handled outside of 3 days post delivery so please unpack your goodies right away! We will provide you with further information (and mourn with you.) Do not throw out the box and original packaging that the item was shipped in, as it is required for damage claims with shipping providers.

· In the case of what we deem to be excessive returns we reserve the right to charge a 15% restocking fee. The customer will be informed of this prior to our shipping out the order and will have the opportunity to cancel the order.

· If a delayed pick up or shipping request puts delivery outside of the return or exchange window, the order is no longer eligible for return or exchange. 

· Sale merchandise and items returned in less than original condition are final sale and may not be exchanged or returned for credit. This includes items purchased with a web discount code. Items purchased with discount code obtained from newsletter signup are still eligible for return or exchange.