Kindly note that all goods that we sell online are one and the same as those found in our stores and are sent from our Boston storefronts. We do our best to process orders within 1-2 business days and use both USPS and UPS to ship all packages. Our shops are currently closed on Mondays, so any orders placed over the weekend may not be shipped until Tuesdays.
We offer free shipping with orders over $150 delivering within the continental U.S.
· $8 Standard shipping for orders under $150
· $20 Express shipping
· $40 Rush shipping
*A small surcharge applies to all orders for any fragile and oversized items. Please refer to our shipping rates for more information about how shipping rates are calculated.
· For orders shipping internationally, a standard flat rate of $40 will be charged at checkout, excluding fragile and oversized surcharges as applicable. Orders shipping to Canada are shipped using USPS Priority International. Orders shipping elsewhere will currently be shipped via UPS. If you are outside of the offered countries and wish to place an order, please contact email@example.com with your desired items and we will send you a quote.
· December Thieves is not responsible for extra taxes and fees that may apply once the package arrives in the destination country. Unfortunately, we cannot foresee additional duties charges or customs delays. Fragile items are shipped internationally at our discretion and an order may be canceled if we feel shipping is not feasible.
· If you receive an item that is damaged, please contact us within 3 days of delivery with your order number and damage details at firstname.lastname@example.org. We will provide you with further information (and mourn with you.) Please do not throw out the box and original packaging that the item was shipped in, as it is required for damage claims with shipping providers. Unfortunately claims cannot be handled outside of 3 days post delivery so please unpack your goodies right away!
In Store Pickup
We ask that local pickup orders must be retrieved within 5 days of the purchase date. If you're unable to make it by within 5 days, please reach out to let us know so we can keep your items safely stored and inform you of any changes to your return or exchange options.
Items picked up in store must be returned within 48 hours of pick up to qualify for a full refund. Beyond 48 hours and for up to 12 subsequent days, items will be eligible for store credit only.
While we hope your items are everything you hoped for, we understand that sometimes things don't work out. You can start the return process here by filling out our online form and we will get back to you within 24 hours with a return authorization and further instruction. Please note that as we are a small business, we are unable to cover the cost of returning items to us.
· We are happy to accept returns for full price items from our online store when shipped back within 7 days of delivery. Store credit or exchange is offered when shipped beyond 7 days and for up to 2 weeks after you receive your order.
· The following items are considered final sale and will not be eligible for return or exchange:
Fragrance, Bath + Body, Socks, Tights, Food Items. Sale merchandise and special orders are also considered final sale.
To be eligible for a return, your item must be unused and in the same condition that you received it with no signs of wear or usage.
In Store Purchases
We accept items purchased in store for store credit or exchange only within 14 days of purchase, as the option to try on in store was available and you have the benefit of our thieves' eyes! We have new product coming in daily so we're confident that we can help you find something else you love. Items worn out of the store are considered to be final sale.
Other Information To Know
· In the case of what we deem to be excessive returns we reserve the right to charge a 15% restocking fee. The customer will be informed of this at the time of order and will have the opportunity to cancel the order.
· If a delayed pick up or shipping request puts delivery outside of the return or exchange window, the order is no longer eligible for return or exchange.
· All discounted items are final sale and may not be exchanged or returned for credit. This includes markdowns and items purchased with a web discount code. We are unable to offer price adjustments on items purchased prior to a promotion.
Items purchased with discount code obtained from newsletter signup are still eligible for return or exchange.
We will always do our best to make sure you leave happy but do reserve the right to refuse any returns or exchanges if the above conditions are not met.