RETURNS + EXCHANGES
for online purchases
We are happy to accept returns for full price items from our online store (some exclusions apply*) when shipped back within 7 days of delivery. You can either mail back the item or bring your return to our store in Beacon Hill with your return authorization number. If you are able to return your items in-store, please shoot us an email or call ahead of time. All returns must be processed by management and we don't want to complicate your day!
*The following items are considered final sale and will not be eligible for return or exchange:
Fragrance, Bath + Body, Socks, Tights, Food Items
Sale items are also considered final sale
To be eligible for a return, your item must be unused and in the same condition that you received it -- no signs of wear or usage and in the original packaging. Shoes must be mailed within their shoe box and inside of a shipping box. We do not provide return shipment labels.
For local pickup orders, items must be picked up within 48 hours of you being notified that your order is ready. After this period and for up to 14 days, they will be eligible for store credit only.
You can start the process of returning your items by clicking here and filling out the online form.
We will get back to you within 24 hours with a return authorization and further instruction.
for IN STORE purchases
We accept items purchased in store for store credit or exchange only within 14 days of purchase, as the option to try on in store was available and you have the benefit of our thieves' eyes! We have new product coming in daily so we know we can help you find something else you love.
To be eligible for a return, your item must be unused and in the same condition that you received it -- no signs of wear or usage.
Items worn out of the store are considered to be final sale.
Due to the limited nature and quick turnaround of our inventory, we offer store credit or exchanges for gifts returned within 14 days of the original purchase date. We will always do our best to find you something you love when we can.
Store credit never expires and can be redeemed both online or in store.
If a gift receipt was included with your item, please include it with your return. Returns must be in their original condition and showing no sign of wear.
Socks, tights, and food items are not eligible for exchange or store credit.
Sale items purchased as gifts remain final sale and are not eligible for exchange or store credit.
You can start the process of returning your items by clicking here and filling out the online form with the word GIFT in lieu of an order number.
We will get back to you within 24 hours with an authorization and further instruction.
shipping + deliveries
December Thieves offers complimentary shipping for orders within the United States over $150.
For orders under $150 within the United States, we charge a flat rate fee of $5 for USPS Priority Shipping. Fragile and oversized items ship for a flat rate of $18 for one item and $30 for multiple.
For orders shipping internationally, a flat rate of $40 will be charged at checkout. Fragile items are shipped internationally at our discretion and an order may be canceled if we feel shipping is not feasible. Please contact us if you have specific shipping or product inquiries.
Orders shipping to Canada will be shipped using USPS Priority International. Orders shipping elsewhere will currently be shipped using UPS.
curbside pick up orders
Local to Boston? Simply select the local pickup option at checkout with no added cost and we will notify you when your order is ready to be picked up in store.
To qualify for a refund, you must pick up your items within 48 hours of being notified that your order is ready. After this period and for up to 14 days, they will be eligible for store credit only.
We pack all shipments with love but unfortunately at times, items can be damaged in transit.
If an item arrives damaged please email us at firstname.lastname@example.org with your order number and damage details within 3 days of delivery and we will provide you with further information (and mourn with you.)
Please do not throw out the box and original packaging that the item was shipped in as it is required for damage claims with shipping providers. Unfortunately, claims cannot be handled outside of 3 days post delivery so unpack your goodies right away!
In the case of what we deem to be excessive returns we reserve the right to charge a 15% restocking fee; the customer will be informed of this at the time of order and will have the opportunity to cancel the order.
If a specific pick up or shipping request puts delivery outside of the return/exchange window, the order is not eligible for return/exchange.
December Thieves is not liable for missing packages if the customer inputs outdated or incorrect shipping information at checkout. We will always do what we can to help track your order down!
All discounted items are final sale and may not be exchanged or returned for credit; this includes markdowns and items purchased with a web discount code. We are unable to offer price adjustments on items purchased prior to a promotion.
Items purchased with discount code GIFTFORME or code obtained from newsletter signup are still eligible for return/exchange.
We will always do our best to make sure you leave happy but do reserve the right to refuse any return/exchange if the above conditions are not met.
accepted forms of payment
for online purchases
VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL and APPLE PAY.
for IN STORE purchases
VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, CASH, AND APPLE PAY.
We are unable to accept personal checks.